Introduction

This five-day course develops practical office administration skills you can use from day one. You will practice core tasks: scheduling, correspondence, records, meeting support, and basic office technology. The course uses real workplace scenarios and hands-on exercises. The aim is clearer processes, fewer errors, and faster administrative support.

Objectives

Week 1

Day 1 – Foundations of Office Administration

1. The Role of Office Administration
- Understanding administrative responsibilities
- Supporting organisational operations effectively
- Maintaining professional workplace standards

2. Time and Calendar Management
- Scheduling appointments and meetings
- Prioritising competing requests
- Resolving calendar conflicts efficiently

3. Workplace Communication
- Communicating professionally with colleagues and clients
- Managing telephone and email enquiries
- Applying business etiquette in daily interactions

Day 2 – Business Correspondence and Documentation

1. Professional Business Writing
- Drafting business letters and emails
- Using appropriate business language
- Maintaining consistency in communication

2. Document Templates
- Creating reusable document templates
- Applying standard formatting
- Improving document accuracy and efficiency

3. Records and Filing Systems
- Organising electronic and paper records
- Applying file naming conventions
- Retrieving documents quickly and securely

Day 3 – Meeting and Office Coordination

1. Meeting Preparation
- Scheduling meetings and confirming attendance
- Preparing agendas and supporting documents
- Organising meeting logistics

2. Minute Taking
- Recording key discussions accurately
- Tracking decisions and action items
- Producing concise meeting minutes

3. Office Coordination
- Managing office supplies and resources
- Coordinating administrative activities
- Supporting day-to-day office operations

Day 4 – Office Technology and Productivity

1. Microsoft Word and Excel
- Preparing professional documents
- Organising and analysing basic data
- Creating simple reports and templates

2. Cloud Collaboration Tools
- Sharing documents securely
- Collaborating on shared files
- Managing online workspaces

3. Task and Workflow Management
- Tracking administrative tasks
- Prioritising daily workloads
- Improving routine administrative processes

Day 5 – Office Administration Workshop

1. Administrative Support Simulation
- Managing calendars and correspondence
- Organising records and documentation
- Coordinating office activities efficiently

2. Meeting Management Exercise
- Preparing and conducting a business meeting
- Recording minutes and action items
- Managing follow-up activities

3. Office Administration Review and Action Planning
- Reviewing office administration tools and best practices
- Preparing a personal administrative development plan
- Course review, feedback and implementation planning